Refund policy

For orders delivered within Australia, we have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be unopened and undamaged, and in its original packaging. You will also need the receipt or proof of purchase. 

To start a return, you can contact us at jess@mummio.com. 

If your return is accepted, we will send you instructions on how and where to send your package. You are responsible for the cost of return postage. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at jess@mummio.com. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. The requirement that an item be unopened does not apply to items that are faulty, damaged on arrival, or not as described, and we will cover the return postage for these items.

Orders shipped to the United Kingdom and the United States
We do not offer our 30-day return option on orders shipped to the United Kingdom or the United States, as we are unable to recoup the shipping costs. If your item arrives defective, damaged or incorrect, please contact us at jess@mummio.com and we will make it right.

Your rights under Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in this policy limits those guarantees or any other right or remedy you have under the Australian Consumer Law.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.

Refunds
We will notify you once we have received and inspected your return, and let you know if the refund was approved or not. If approved, you will be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at jess@mummio.com.