Terms of Service

Last updated: 19 October 2026

Section 1 — Overview

In these Terms, "we," "us" and "our" refer to Mummio Collective Pty Ltd (ACN 693 726 162, ABN 53 693 726 162), a company registered in New South Wales, Australia ("Mummio"). "You" or "the customer" refers to any person who accesses, browses, or purchases through our website at mummio.com.

Mummio operates this website and online store, including all related content, products and services (the "Services"), powered by Shopify. All sales made through the store are made directly with Mummio Collective Pty Ltd. Shopify is our platform provider only and is not a party to any transaction between you and Mummio.

These Terms, together with our Privacy Policy, Shipping Policy and Refund Policy, govern your use of the Services and your purchases from us. By using the Services, you agree to be bound by these Terms.

If you do not agree to these Terms, please do not use the Services.

Section 2 — Access and Accounts

By using the Services, you represent that you are at least 18 years of age.

You may make purchases as a guest without creating an account. If you choose to create an account, you are responsible for maintaining the security of your account credentials and for all activity under your account.

You warrant that all information you provide when making a purchase, including your name, email address, billing, payment and shipping information, is accurate, current and complete.

You may not transfer, sell or assign your account or order to any other person.

Section 3 — Our Products

We make every effort to accurately represent our products on the website, including photographs, colours, dimensions and descriptions. However, colours and product appearance may vary depending on your screen and device settings. We do not warrant that the appearance of a product on screen will exactly match the physical product.

Product descriptions, specifications and pricing are subject to change at any time without notice, at our sole discretion. We reserve the right to discontinue any product and to limit the quantities available for purchase.

Nothing in these Terms limits or excludes any consumer guarantee you are entitled to under the Australian Consumer Law. Our products come with guarantees that cannot be excluded under the ACL.

Section 4 — The Portable Safe Space — Important Safety Information

The Mummio Portable Safe Space is a baby and toddler play product intended for supervised play only. By purchasing this product, you acknowledge and agree to the following:

• The Portable Safe Space is suitable for children aged 3 months to 4 years of age.
• The Portable Safe Space is designed for supervised play only. It is not intended for sleep, rest, or overnight use.
• Adult supervision is required at all times while the product is in use.
• You will read the safety instructions provided with the product before first use.
• You will use the product only in accordance with the safety instructions provided.
• You will discontinue use of the product when your child's chest is higher than the side panel, or when they are able to climb out of the product independently.
• Risk of injury arising from misuse or use contrary to the safety instructions is not the responsibility of Mummio.

These acknowledgements do not limit or exclude your rights under the Australian Consumer Law, including in relation to the safety of the product itself.

Section 5 — Orders

When you place an order, you are making an offer to purchase. Mummio reserves the right to accept or decline any order at its discretion. Your order is accepted when Mummio sends you an order confirmation email. We must receive and process your payment before your order is accepted.

Please review your order carefully before submitting. If you need to make changes after placing an order, contact us as soon as possible at jess@mummio.com. We cannot guarantee changes can be accommodated once an order has been accepted.

If we do not accept, change or cancel an order, we will notify you by email to the address provided at the time of order and issue any applicable refund promptly.

You warrant that your purchases are for personal or household use and not for commercial resale.

We accept orders for delivery within Australia, the United Kingdom and the United States.

Section 6 — Prices and GST

All prices on the Mummio website are displayed in Australian Dollars (AUD) and are inclusive of GST where applicable.

Prices are subject to change without notice. The price charged will be the price displayed at the time your order is placed and confirmed in your order confirmation email. Shipping charges are additional where applicable and will be calculated and displayed at checkout.

Mummio may offer promotions or discount codes from time to time. Promotions are subject to their own terms and cannot be applied retrospectively to orders already placed.

You agree to provide accurate, current and complete payment information for all purchases. You warrant that you are authorised to use the payment method provided and that charges will be honoured by your payment provider.

Section 7 — Shipping and Delivery

We ship within Australia, the United Kingdom and the United States. Full shipping terms, including costs and estimated delivery timeframes, are set out in our Shipping Policy.

All delivery times are estimates and are not guaranteed. We are not responsible for delays caused by carriers, weather events, or other circumstances outside our control. Once your order has been dispatched, risk of loss and title passes to you. You will receive a dispatch confirmation email with tracking information where available.

If your order is lost or damaged in transit, please contact us at jess@mummio.com and we will work with you to resolve the issue in accordance with our Refund Policy and your rights under the Australian Consumer Law.

Section 8 — Refunds and Returns

Your rights under this section are in addition to, and do not limit, any rights you have under the Australian Consumer Law.

For orders delivered within Australia, you may return a product within 30 days of delivery. To start a return, please contact us at jess@mummio.com. Returns are subject to the following conditions:

• The product must be unopened and undamaged
• The product must be in its original packaging
• Proof of purchase is required
• The customer is responsible for return postage costs
• Original shipping costs are not refunded

Items sent back to us without first requesting a return will not be accepted. Sale items and gift cards cannot be returned. Our 30-day return option does not apply to orders shipped to the United Kingdom or the United States.

Where a product is faulty, damaged on arrival, or fails to meet a consumer guarantee under the Australian Consumer Law, we will refund or replace the product (including the original shipping cost) at no cost to you, in accordance with your rights under the ACL.

Our full Refund Policy sets out how returns and refunds are handled.

Section 9 — Warranty

Mummio does not offer an additional voluntary warranty beyond your rights under the Australian Consumer Law.

Under the Australian Consumer Law, our products come with guarantees that cannot be excluded by agreement. You are entitled to a replacement or refund for a major failure, and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the product repaired or replaced if the product fails to be of acceptable quality and the failure does not amount to a major failure.

For questions about your consumer rights, you can visit the ACCC website at accc.gov.au or contact your local consumer protection authority.

Section 10 — Australian Consumer Law

Your consumer rights are protected. Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right or remedy you are entitled to under the Australian Consumer Law or any other applicable Australian law that cannot be excluded, restricted or modified by agreement.

Under the ACL, consumers are entitled to certain guarantees in relation to goods and services, including that goods will be of acceptable quality, fit for their disclosed purpose, match their description, and come with clear title. Where a product fails to meet these guarantees, you may be entitled to a repair, replacement, refund or compensation depending on the nature of the failure.

To the extent any provision of these Terms is inconsistent with the ACL or any other non-excludable law, that provision is modified or severed to the extent necessary to give effect to your statutory rights.

Section 11 — Intellectual Property

All content on the Mummio website, including but not limited to logos, brand names, text, images, graphics, videos, product designs, and the design and arrangement of the website, is owned by or licensed to Mummio Collective Pty Ltd and is protected under Australian copyright and other intellectual property laws.

The name "Mummio" and "The Portable Safe Space," the Mummio logo, and all related product and service names, designs and slogans are used by Mummio Collective Pty Ltd. You must not use these names or marks without our prior written permission.

You may access and use the Services for your personal, non-commercial use only. You must not reproduce, distribute, modify, create derivative works of, publicly display, republish, download, store or transmit any material from the Services without our prior written consent.

Section 12 — User-Generated Content and Reviews

You may have the opportunity to submit reviews, photos, ratings, comments, or other content ("User Content") to the Services or to Mummio's social media or marketing channels in connection with our products.

By submitting User Content, you grant Mummio a perpetual, worldwide, royalty-free, transferable and sublicensable licence to use, reproduce, modify, publish, distribute, display and create derivative works from such User Content in any medium and for any purpose, including for marketing, advertising and promotional purposes.

You warrant that:

• You own or have the necessary rights to all User Content you submit
• Your User Content does not infringe the intellectual property, privacy, or other rights of any third party
• Your User Content is accurate and not misleading
• Where your User Content includes images of any child, you are the parent or legal guardian of that child and consent to the use of those images
• You will disclose any compensation or incentive received in connection with your submission of User Content

You are solely responsible for any User Content you submit. Mummio may, but is not obligated to, monitor, edit, or remove User Content that we determine is unlawful, offensive, defamatory, infringing, or otherwise objectionable.

Section 13 — Privacy

We collect, use and disclose personal information in accordance with our Privacy Policy, and in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

Because the Services are hosted by Shopify, Shopify also collects and processes certain information about your access to and use of the website. Please review Shopify's Privacy Policy for details.

By using the Services, you acknowledge that you have read our Privacy Policy and consent to the collection and use of your information as described therein.

Section 14 — Third-Party Links

The Services may contain links to third-party websites, including our social media pages. We are not responsible for the content, accuracy or practices of any third-party websites. Accessing third-party websites is at your own risk and subject to their own terms and privacy policies.

Section 15 — Relationship with Shopify

The Mummio website is powered by Shopify. All sales and purchases made through the store are made directly with Mummio Collective Pty Ltd. Shopify is our platform provider only and is not responsible for any aspect of any sales between you and Mummio, including any injury, damage or loss resulting from purchased products.

You acknowledge and agree that Shopify and its affiliates are not liable for any claims, damages or liabilities arising from your purchases or transactions with Mummio.

Section 16 — Errors and Inaccuracies

We endeavour to ensure all product descriptions, pricing and other information on the website are accurate. However, errors may occasionally occur. We reserve the right to correct any errors, inaccuracies or omissions and to update information at any time without prior notice. If an error affects an order you have placed, we will notify you and provide options including cancellation and refund.

Section 17 — Prohibited Uses

You may only use the Services for lawful purposes. You must not use the Services to:

• Engage in any unlawful activity or breach any Australian Commonwealth, state or territory law
• Infringe the intellectual property rights of Mummio or any third party
• Transmit any false, misleading or deceptive content
• Harass, abuse, defame or harm any person
• Upload or transmit viruses, malware or other harmful code
• Scrape, crawl, or use automated tools to extract data from the Services without our written consent
• Impersonate any person or entity or misrepresent your affiliation with any person or entity
• Interfere with the security or operation of the Services

We reserve the right to suspend or terminate your access to the Services at any time if we determine you have violated these Terms.

Section 18 — Automated Agents

If you use, enable or deploy any automated software or service ("Agent") to access, use or interact with the Services, that Agent must at all times identify itself as an Agent in its HTTP/HTTPS requests and must not impersonate human behaviour, circumvent CAPTCHA or other verification measures, or obscure the fact that interactions are automated.

We may limit or block access by Agents at our discretion. Agents that do not comply with these requirements are not authorised to access the Services.

Section 19 — Disclaimer of Warranties

To the maximum extent permitted by law, the Services are provided on an "as is" and "as available" basis without warranties of any kind, express or implied, other than those that cannot be excluded under the Australian Consumer Law or other applicable Australian law.

We do not warrant that the Services will be uninterrupted, error-free, or free of viruses or other harmful components. We do not warrant that the information on the website is complete, accurate or up to date.

Nothing in this section limits or excludes any consumer guarantee or statutory right you are entitled to under the ACL.

Section 20 — Limitation of Liability

To the fullest extent permitted by law, Mummio Collective Pty Ltd and its directors, officers, employees and agents are not liable for any indirect, incidental, special, consequential or punitive damages arising from your use of the Services or any products purchased through the Services.

Where liability cannot be excluded under the ACL or any other applicable law, our liability is limited, at our option, to the replacement or resupply of the relevant product or service, or the cost of replacing or resupplying the relevant product or service.

Nothing in these Terms limits our liability for death or personal injury caused by our negligence, fraud or any other liability that cannot be excluded by law.

Section 21 — Indemnification

You agree to indemnify, defend and hold harmless Mummio Collective Pty Ltd, Shopify, and their respective directors, officers, employees and agents from any claims, losses, liabilities or costs (including reasonable legal fees) arising from: (a) your breach of these Terms; (b) your violation of any law or the rights of any third party; or (c) your misuse of the Services or any products purchased.

Section 22 — Governing Law and Disputes

These Terms are governed by and construed in accordance with the laws of New South Wales, Australia. You and Mummio submit to the non-exclusive jurisdiction of the courts of New South Wales and the federal courts of Australia.

If you have a dispute with us, please contact us first at jess@mummio.com. We are committed to resolving disputes promptly and fairly. If a dispute cannot be resolved directly, either party may refer the matter to the relevant consumer protection authority or seek other legal remedies available under Australian law.

Section 23 — Termination

We may terminate or suspend your access to the Services at any time without notice if we determine that you have violated these Terms. You will remain liable for all amounts due up to and including the date of termination. Sections 4, 9, 10, 11, 12, 19, 20, 21, 22 and any other provisions that by their nature should survive termination will continue to apply.

Section 24 — General

Entire Agreement. These Terms, together with our Privacy Policy, Shipping Policy and Refund Policy, constitute the entire agreement between you and Mummio in relation to the Services and supersede all prior communications or agreements.

Severability. If any provision of these Terms is found to be unlawful, void or unenforceable, that provision will be severed and the remaining provisions will continue in full force.

Waiver. Our failure to enforce any right or provision of these Terms does not constitute a waiver of that right or provision.

Assignment. You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign or transfer our rights and obligations without notice to you.

Changes to These Terms. We may update these Terms at any time. Your continued use of the Services after any changes constitutes your acceptance of the updated Terms.

Section 25 — Contact Information

Questions about these Terms should be directed to:

Mummio Collective Pty Ltd ABN: 53 693 726 162 ACN: 693 726 162 Email: jess@mummio.com Website: mummio.com