Shipping policy
Shipping Policy
Last updated: 19 October 2026
Where we ship
Mummio Collective Pty Ltd ships within Australia, and to the United Kingdom and the United States. We do not currently ship to other countries.
Shipping costs
We've made shipping simple. We have a $10 flat rate shipping Australia wide.
Shipping to the United Kingdom and the United States is charged at the international rate shown at checkout before you pay.
Processing time
Orders are dispatched within 1 business day of receipt. Orders placed on weekends or public holidays will be dispatched on the next business day.
Once your order has been dispatched, you will receive a dispatch confirmation email with tracking information where available.
Delivery timeframes
Estimated delivery times are calculated from the date of dispatch, not the date you placed your order.
| Zone | Estimated delivery |
|---|---|
| Metro | 2 to 5 business days |
| Regional | 3 to 7 business days |
| Rural | 5 to 10 business days |
| Remote and Islands | 7 to 14 business days |
The timeframes above apply to deliveries within Australia. Delivery times to the United Kingdom and the United States vary by destination and carrier. Please contact us at jess@mummio.com for an estimate.
All delivery timeframes are estimates only and are not guaranteed. Delivery times may be longer during peak periods (such as Christmas, Black Friday, and EOFY sales) or during periods of carrier disruption.
Tracking your order
Once your order has been dispatched, you will receive a confirmation email with a tracking number where available. You can use this number to track your parcel through the carrier's website.
If you have not received a dispatch confirmation within 5 business days of placing your order, please contact us at jess@mummio.com.
Delivery and authority to leave
We use a range of carriers depending on your delivery address. Carriers may include but are not limited to Australia Post, Sendle, Aramex, and other regional couriers.
By default, parcels require a signature on delivery. If no one is home, the carrier will leave a card with instructions for collection or redelivery.
You may provide authority to leave instructions through the carrier's website once you have your tracking number. Please note: if you authorise the carrier to leave a parcel unattended, Mummio is not responsible for any loss, theft or damage that occurs after the parcel has been left at your address.
Incorrect delivery address
It is your responsibility to provide an accurate delivery address at checkout. If you have entered an incorrect address, please contact us immediately at jess@mummio.com.
If your order has not yet been dispatched, we will update the address at no charge. If your order has already been dispatched, you may need to coordinate a redirection directly with the carrier, and additional fees may apply.
If a parcel is returned to us due to an incorrect address, refused delivery, or unclaimed at a collection point, you will be responsible for the cost of redelivery.
Risk of loss
Once your order has been handed to the carrier and dispatched, title and risk of loss passes to you. While we are not liable for loss or damage that occurs during transit, we will work with you to resolve any issue.
If your order arrives damaged, please contact us at jess@mummio.com within 7 days of delivery with photos of the damage and the packaging. We will work with you to resolve the issue in accordance with our Refund Policy and your rights under the Australian Consumer Law.
Lost parcels
If your parcel is marked as delivered but has not arrived, please:
- Check with neighbours and household members
- Check around your property for any safe places the carrier may have left the parcel
- Contact the carrier directly with your tracking number
- Contact us at jess@mummio.com if the parcel cannot be located
We will work with you and the carrier to locate the parcel. If a parcel is confirmed lost in transit, we will follow up with the carrier and arrange a replacement or refund in accordance with our Refund Policy.
PO Boxes and Parcel Lockers
We can ship to PO Boxes and Parcel Lockers where carrier services allow, but please note that some carriers we use may not deliver to these addresses. If you select a PO Box or Parcel Locker and we are unable to ship to it, we will contact you to arrange an alternative delivery address.
Pre-orders
The dispatch timeframe for pre-order items will be communicated at the time of purchase and in your order confirmation email. Pre-order items are dispatched once stock has arrived. Shipping timeframes set out in this policy apply from the date of dispatch.
Delays outside our control
We are not responsible for delays caused by:
- Weather events, natural disasters, or other events of force majeure
- Carrier processing or transit delays
- Public holiday closures
- Incorrect delivery information provided by the customer
- Delays at the customer's address (such as repeated failed delivery attempts)
We will do our best to keep you informed of any significant delays and to work with the carrier to resolve issues as quickly as possible.
Returns on international orders
We do not offer our 30-day return option on orders shipped to the United Kingdom or the United States, as we are unable to recoup the shipping costs. If your item arrives defective, damaged or incorrect, please contact us at jess@mummio.com and we will make it right. See our Refund Policy for details.
Your rights under Australian Consumer Law
This Shipping Policy operates alongside your rights under the Australian Consumer Law. Nothing in this policy excludes, restricts or modifies any consumer guarantee, right or remedy you are entitled to under the ACL.
Questions about shipping
If you have any questions about shipping, your order, or your delivery, please contact us:
Mummio Collective Pty Ltd Email: jess@mummio.com
We aim to respond to all enquiries within 1 to 2 business days.